Returns & Refunds Policy

At Hardware By Williams, we are committed to ensuring your complete satisfaction with your purchase. If you are not entirely satisfied with your purchase, we’re here to help.

1. Return Policy

Eligibility for Returns

  • Items must be unused and in the same condition that you received them.
  • The item must be in the original packaging.
  • The return request must be initiated within 30 days of receipt.

Non-Returnable Items

  • Gift cards
  • Downloadable software products
  • Items marked as “Final Sale” at the time of purchase

2. How to Return

Step 1: Initiate a Return

  • Contact our customer service team at email or call 9667249206 to initiate the return process.
  • Provide your order number, reason for return, and any supporting information.

Step 2: Prepare the Item

  • Ensure the item is securely packed in its original packaging, along with all accessories, manuals, and documentation.

Step 3: Ship the Item

  • We will provide you with a return shipping label. Attach this label to the package and drop it off at the nearest courier service center.

3. Refunds

Refund Process

  • Once we receive your item, we will inspect it and notify you that we have received your returned item.
  • If your return is approved, we will initiate a refund to your original method of payment.
  • You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping Costs

  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to an error on our part.

4. Exchanges

Exchange Eligibility

  • If you need to exchange an item for the same product or a different variant, contact our customer service team.
  • Exchanges are subject to availability and may take additional time to process.

5. Cancellations

Order Cancellation

  • Orders can be canceled within 24 hours of placing them by contacting our customer service team. After this period, orders cannot be canceled as they are processed for shipping.

6. Contact Us

If you have any questions on how to return your item to us, please contact us at websales@hardwarebywilliams.com  or call 9667249206.